Q: What forms of payment are accepted for online purchases?
A: For your convenience, we accept Visa, MasterCard, Discover and American Express.
Q: Do you allow Cashier's Checks or Money Orders?
A: No. At this time CocoaVia™ does not accept Cashier's Checks or Money Orders.
Q: Is it safe to use my credit card on your site?
A: Absolutely. Every step of the CocoaVia.com ordering process that requests credit card information employs secure socket layer (SSL) encryption. SSL renders information unreadable should anyone attempt to intercept it.
Q: Do you charge sales tax on any item?
A: CocoaVia.com is required by law to collect sales tax on orders shipped to California, North Carolina, Minnesota, and Virginia. If you are shipping to any of these states, the appropriate charges will be added to your merchandise total and displayed on your final order confirmation.
Q: How can I make a change or cancel my order?
A: Please contact customer service at 1.877.842.0802 immediately if you need to change or cancel your order. Please be advised that some orders are shipped very soon after placement, and it may not always be possible to cancel.
Q: What is the status of my order?
A: After placing an order, you can view the order status 24 hours a day by simply clicking on the "My Account" link. From there, you will be able to view information about your order.
Q: What is a promotion code?
A: Promotional and special codes are codes that provide discounts or specials when you type the code into your shopping basket.
- Each offer is valid for a limited time only and expires on the date specified in the offer.
- May not be combined with any other discount.
- Offer is not for resale and is not redeemable for cash.
- Offer cannot be applied to previous purchases.
- Other restrictions may apply
Q: How can I track my order?
A: Once an order has shipped out, we will send you an email with the tracking number. Just click on the link and it will take you to the FedEx website.
Q: Will I have to sign for my package?
A: Typically, we do not require a signature when we ship your package. However, there are instances when the delivery driver may decide to choose this option, which is at their discretion.
Q: Do you ship to PO Boxes, APO/FPO/DPO's and US Territories?
A: Yes, packages are sent via FedEx SmartPost. Please allow additional time for orders shipped to these addresses.
Q: Where can I purchase CocoaVia™ outside of the United States?
A: CocoaVia™ is now also available in Taiwan. Please go to www.cocoavia.com.tw for more information.
