Most Frequently Asked Questions
CocoaVia™ is a brand of daily cocoa extract supplement that delivers 450 mg of cocoa flavanols in every serving. Numerous scientific studies have demonstrated that the cocoa flavanols in CocoaVia™ supplements support brain and heart health by promoting healthy blood flow†. CocoaVia™ supplement contains cocoa extract, which is made using our patented Cocoapro® process, guaranteeing the highest concentration of cocoa flavanols available in a cocoa extract supplement.
To the best of our knowledge, CocoaVia™ cocoa extract supplement may be suitable for individuals with diabetes. As with any dietary supplement, we always recommend consulting with your physician beforehand.
To the best of our knowledge, CocoaVia™ cocoa extract supplement may be suitable for individuals with high blood pressure. As with any dietary supplement, we always recommend consulting with your physician beforehand.
CocoaVia™ supplement is available online at www.cocoavia.com and www.amazon.com.
When placing an order with CocoaVia.com, we want to ensure you are 100% satisfied with your order. If you are not satisfied for any reason, please contact Customer Care at 1-833-COCOAVIA (1-833-262-6284) for an exchange or refund.
Please contact CocoaVia® Customer Care at 1-833-COCOAVIA (1-833-262-6284) immediately if you need to change or cancel your order. Please be advised that some orders are shipped very quickly after they have been submitted, and it may not always be possible to cancel an order.
Account Questions and Placing Orders
Please contact CocoaVia® Customer Care at 1-833-COCOAVIA (1-833-262-6284) immediately if you need to change or cancel your order. Please be advised that some orders are shipped very quickly after they have been submitted, and it may not always be possible to cancel an order.
Absolutely. Every step of the CocoaVia.com ordering process that requests credit card information employs secure socket layer (SSL) encryption. SSL renders information unreadable should anyone attempt to intercept it.
CocoaVia.com is required by law to collect sales tax on orders shipped to California, North Carolina, Minnesota, and Virginia. If you are shipping to any of these states, the appropriate charges will be added to your merchandise total and displayed on your order summary before completing your order.
Coupon and promo codes are codes that provide discounts or specials when you type the code into your shopping basket. Each offer is valid for a limited time only and expires on the date specified in the offer.
A coupon or promo code may not be combined with any other discount. The offer is not for resale and is not redeemable for cash. The offer cannot be applied to previous purchases. Other restrictions may apply.
Once an order has shipped, we will send you an email with the tracking number. Just click on the link and it will take you to the USPS or FedEx website.
Order Status and Shipping
After placing an order, you can view your order’s status 24 hours a day by simply clicking on the "My Account" link. From there, you will be able to view information about your order.
CocoaVia™ shipments can be sent to PO Boxes, Military APO/FPO, and US Territories. Please allow additional time for orders shipped to these locations.
Regretfully, we cannot ship goodnessKNOWS® snack squares to P.O. Box addresses. All shipments are sent via FedEx and can only be delivered to a street address within the United States and Puerto Rico. Our carriers do not deliver on weekends or legal holidays and these are not included in shipping estimates.
We do not ship to international locations other than U.S. Territories and Military APO/FPO addresses.
Returns and Exchanges
When placing an order with cocoavia.com, we want to ensure you are 100% satisfied with your order. If you are not satisfied for any reason, please contact Customer Care at 1-833-COCOAVIA (1-833-262-6284) for an exchange or refund.
Please return your order within 60 days for a full refund (shipping and handling not included). Once your return is processed (usually within 72 hours of receipt), a credit will be applied to your credit card within 7-10 days.
Product Questions
CocoaVia™ Supplement
CocoaVia™ is a brand of daily cocoa extract supplement that delivers 450 mg of cocoa flavanols in every serving. Numerous scientific studies have demonstrated that the cocoa flavanols in CocoaVia™ supplements support brain and heart health by promoting healthy blood flow†. CocoaVia™ supplement contains cocoa extract, which is made using our patented Cocoapro® process, guaranteeing the highest concentration of cocoa flavanols available in a cocoa extract supplement.
All CocoaVia™ products go through extensive testing, including some testing for heavy metals, to ensure all CocoaVia™ products meet our rigorous quality standards, ensuring that our consumers get the highest quality in every serving.
CocoaVia™ is a daily cocoa extract supplement. Numerous scientific studies have demonstrated that the cocoa flavanols in CocoaVia™ products support brain and heart health by promoting healthy blood flowe†. Through our patented Cocoapro® process, we gently preserve cocoa flavanols in their purest form, protecting them in the highest concentration available in a cocoa extract supplement today. By promoting healthy blood flow, the cocoa flavanols in CocoaVia™ supplement help your cardiovascular system deliver oxygen and nutrients throughout your body. When your blood is circulating properly, vital organs, from your head to your toes, get the oxygen and nutrients they need to help you maintain who you are for years to come. CocoaVia™ supplement comes in two convenient forms: capsules and powdered stick packs.
There are various flavanol-based supplements on the market today, with the flavanols in these products often derived from tea, berries, and grapes. While all of these foods contain flavanols, the mixture of flavanols in each of these foods is not the same. Flavanols from different sources all have their own unique profile or "fingerprint". The cocoa bean has a unique combination of flavanols that are found in no other food exactly as they are found in cocoa. So while other foods contain flavanols, no other food matches cocoa in the specific mixture of flavanols it contains. But does this matter? Yes, it can! For over two decades, Mars Inc. scientists in partnership with some leading universities and institutions have been studying cocoa flavanols- making these specific flavanols among the most studied of all bioactives today. CocoaVia™ supplement is a cocoa extract dietary supplement that delivers 450mg of cocoa flavanols, the highest concentration available in a cocoa extract supplement today. Numerous scientific studies have demonstrated that the cocoa flavanols in CocoaVia™ products support brain and heart health by promoting healthy blood flow†. Through our patented Cocoapro® process, we gently preserve cocoa flavanols in their purest form, protecting them in the highest concentration available in a cocoa extract supplement in the market today. By promoting healthy blood flow, the cocoa flavanols in CocoaVia™ supplement help your cardiovascular system deliver oxygen and nutrients throughout your body. When your blood is circulating properly, vital organs, from your head to your toes, get the oxygen and nutrients they need to help you maintain who you are for years to come. CocoaVia™ supplement comes in two convenient forms: capsules and powdered stick packs.
There are 450 mg of cocoa flavanols per serving of CocoaVia™ supplement.
CocoaVia™ supplement is available online at www.cocoavia.com and www.amazon.com.
In the past, flavanols were thought to function as antioxidants, but today, science demonstrates that this is not the case. When flavanols are consumed and absorbed into the body, they are transformed into new forms (metabolites) that have little antioxidant capacity. However, while cocoa flavanols are not antioxidants, they do work within your body to help maintain your body’s natural pool of nitric oxide, a small but powerful molecule critical to the health of your blood vessels. By supporting the body’s pool of nitric oxide, cocoa flavanols help support healthy blood vessel function which promotes healthy blood flow†, and healthy blood flow is a critical part of the overall health of the cardiovascular system.
No, CocoaVia™ supplement is not pure cocoa. CocoaVia™ supplement is a one-of-a-kind daily cocoa extract supplement. Cocoa extract is the main dietary ingredient in CocoaVia™ supplement.
Cocoa extract is the active dietary ingredient in CocoaVia™ cocoa extract supplement. Our concentrated cocoa extract is made using our proprietary Cocoapro® process, which extracts cocoa flavanols directly from cocoa and preserves them at the highest concentration available. The cocoa beans used to make the cocoa extract found in CocoaVia® supplement are grown and harvested in Indonesia.
Procyanidins are chains of flavanol molecules, known as oligomers, found in cocoa and associated with the health benefits of cocoa.
No. Flavanols (spelled with an ‘a’) are often confused with another class of flavonoids spelled flavonols (with an ‘o’), which have a similar chemical structure but are not found in abundance in cocoa. Flavonols are contained in tea, onions, apples and some berries.
Flavonoids represent a diverse class of naturally-occurring polyphenol compounds that can be found in a variety of foods such as fruits, vegetables, and other plant-based foods. Scientists estimate there are 6,000-20,000 individual polyphenol compounds in nature. Flavanols are a distinct group of compounds within the flavonoid family and are the predominant flavonoids in tea, red wine and cocoa.
CocoaVia™ supplement, like all dietary supplements, is regulated. The U.S. Food and Drug Administration (FDA) and the Federal Trade Commission (FTC) enforce numerous regulations governing dietary supplement manufacturing, labeling and marketing. In addition, the FDA has inspection authority to ensure quality throughout the manufacturing process, under the agency’s Good Manufacturing Practices (GMPs) regulations.
CocoaVia™ supplement has peak absorption occurring 2-4 hours after consumption. However, you can consume it before or after exercise – the key is to build it into your daily routine!
CocoaVia™ supplement is meant for healthy adults. It is not intended for women who are or may be pregnant or lactating. It is not suitable for children. As with any change in your diet or lifestyle, please consult a physician prior to use if you are taking any medication or undergoing medical treatment. If anyone has questions regarding whether they should take CocoaVia™ supplement, we encourage them to seek the advice of their physician.
As with any dietary supplement, please consult your health care provider regarding the use of this and any other dietary supplement you may be taking or considering adding to your diet.
It is not recommended for children or for women who are or may be pregnant or lactating. Consult a physician prior to use if you are taking any medication or undergoing medical treatment. If anyone has questions regarding whether they should take CocoaVia™ supplement, we encourage them to seek the advice of their physician.
To the best of our knowledge, CocoaVia™ cocoa extract supplement may be suitable for individuals taking certain medications. As with any dietary supplement, we always recommend consulting with your physician beforehand.
No, CocoaVia™ supplement is not a meal replacement.
Flavanol content in the cocoa extract can decrease over time under extreme circumstances, like high heat; however, CocoaVia™ supplement is formulated and manufactured under strictly controlled conditions to preserve the level of flavanols in the finished product, with each serving guaranteed to deliver 450 mg of cocoa flavanols per serving. For more information on usage and storage, see product information.
CocoaVia™ supplement is sold in individual packets to provide a high quality product. The cocoa flavanols in CocoaVia™ supplement are easily susceptible to destruction by heat, oxygen and light. In order to ensure the highest quality product and guaranteed level of cocoa flavanols, we offer the product in individually-wrapped stick packs and capsules in light protected bottles to minimize exposure to these elements.
Benefits
The benefits ofCocoaVia™ can vary from person to person.CocoaVia™ daily cocoa extract supplement delivers the highest concentration of cocoa flavanols per serving in a cocoa extract supplement. Numerous scientific studies have demonstrated that the cocoa flavanols in CocoaVia™ supplement support brain and heart health by promoting healthy blood flow†.
From the moment you consume cocoa flavanols, they are being steadily absorbed into your body, reaching peak levels within 2-4 hours. As cocoa flavanols are absorbed they are transformed to make diverse forms, called metabolites. One key action of these flavanol metabolites is to help maintain your body’s natural pool of nitric oxide, a small but powerful molecule, critical to the health of your circulatory system. Nitric oxide is important to your circulatory system as it supports the smooth, fluid movement of blood, oxygen, and nutrients to all parts of your body. By helping to support healthy blood flow†, the cocoa flavanols in CocoaVia™ supplement are working to support your health from the inside.
We are excited to offer CocoaVia™ supplement in both capsules and delicious powdered mixes. All of our products are made with our special cocoa extract, using our patented Cocoapro® process and deliver the same 450 mg of cocoa flavanols in each serving. We offer two convenient options, and several flavor options, so our consumers can choose the product that’s best for them.
It would take approximately four of the average dark chocolate (more than 700 calories) to get the same amount of cocoa flavanols as found in one serving of CocoaVia™ supplement. Unfortunately, there is no way of exactly knowing how many cocoa flavanols are in a conventional chocolate product as traditional cocoa processing, which includes fermenting, drying, and roasting of beans, destroys many of the flavanols naturally present in the cocoa bean. CocoaVia™ supplement contains cocoa extract, which is made using our patented, Cocoapro® process. This process uses gentle processing techniques to retain more of the flavanols found naturally in cocoa.
Cocoa flavanols are among the most studied bioactives. Numerous scientific studies have demonstrated that cocoa flavanols in CocoaVia™ supplement support brain and heart health by promoting healthy blood flow†. When your blood is circulating properly, vital organs, from your head to your toes, get the oxygen and nutrients they need to help you maintain who you are for years to come.
Healthy blood flow and good circulation are vital to an active and healthy lifestyle. Your circulatory system is the network of vessels critical to supporting the delivery of blood, oxygen and nutrients throughout your body. When your blood is flowing properly, your vital organs get the oxygen and nutrients they need, to help you feel your best.
Allergens
- CocoaVia™ powdered stick packs: Yes, because the powdered stick packs contain no animal-based ingredients, the stick packs are suitable for vegetarians and vegans.
- CocoaVia™ capsules: Yes, because the capsules contain no animal ingredients, they are suitable for vegetarians and vegans.
The maltodextrin is sourced from corn.
No, CocoaVia™ supplements are not certified gluten-free; however, CocoaVia™ stick packs and capsules do not contain any wheat-based ingredients.
Sourcing and Certification
The beans used to make CocoaVia® supplements are sourced from Indonesia. Thanks to the Cocoapro® process, we use the freshest cocoa beans possible to make our cocoa extract. Mars Symbioscience, the maker of CocoaVia™ supplement, is one of the few companies that can actually trace its beans back to the Indonesian farmers who grow the cocoa. Strong relationships with farmers help to ensure that the cocoa beans used in the Cocoapro® process are used within 24 to 48 hours of harvest.
The ingredients used in CocoaVia™ capsules are not known to contain any GMO materials. At this time, CocoaVia™ capsules are not certified non-GMO by a third party.
Yes. All products are certified (U).
No, CocoaVia™ products are not currently certified organic.
Auto-Delivery
The CocoaVia™ Auto-Delivery program allows you to set up automatic shipping and delivery of your favorite CocoaVia™ products! Enjoy the convenience of automatic deliveries right to your doorstep! Receive free shipping and a 20% savings. You will receive your pre-selected order every 30, 45, 60 or 90 days without having to re-order. Enjoy easy self-management of your account online. You will also receive an order notification email five days prior to your order processing. No obligation, you can easily start or suspend your subscription at any time.
Changes can be made to Auto-Delivery orders by visiting the My Account tab on Cocoavia.com or by calling customer service at 1-833-COCOAVIA (1-833-262-6284).
CocoaVia Powdered Stick Packs
Usage
We recommend you consume one single-serving powdered stick pack once daily. CocoaVia™ powdered stick packs come in three delicious flavors: Unsweetened Dark Chocolate, Sweetened Dark Chocolate, Cran-Raspberry, and Original. These delicious varieties are very versatile and can be added to your favorite beverage or food. Dark chocolate flavors taste great mixed with milk, smoothies, hot or chilled coffee, oatmeal, yogurt and more. Cran-Raspberry is crisp and refreshing and mixes well with water, smoothies, yogurt and iced tea. For hot beverages, we recommend that CocoaVia™ supplement be added to the already heated beverage to preserve the flavanols which can be destroyed by high temperatures used in food/beverage preparation. We do not recommend cooking or baking with CocoaVia™ supplement.
Though it was originally thought that milk might affect the absorption of cocoa flavanols into the body, today we in fact know that milk does not. So continue to enjoy CocoaVia™ in milk or any other dairy products you prefer.
CocoaVia™ stick packs can be mixed in hot or warm liquids, as well as with your oatmeal, with no loss in cocoa flavanols. However, cocoa flavanols are plant-based nutrients (or phytonutrients) that are sensitive to prolonged exposure to heat. Therefore, we recommend adding CocoaVia™ stick packs to hot liquids and foods after these items have been heated, rather than heating them with CocoaVia™ supplement already mixed in.
Ingredients
Some of our consumers prefer to avoid artificial sweeteners. Thus, we offer both sweetened and unsweetened varieties of CocoaVia™ supplement. The sweetened varieties of CocoaVia™ supplement (Sweetened Dark Chocolate and Cran-Raspberry) do contain sucralose, an artificial sweetener. CocoaVia™ Original and Unsweetened Dark Chocolate flavors do not contain any sweeteners, allowing you to customize the sweetness level.
The flavors used in Cran-Raspberry CocoaVia™ supplement are natural. There are no artificial flavors in any CocoaVia™ products.
- Cran-Raspberry flavored CocoaVia® supplement is made from a blend of natural fruit flavors, including the natural flavors from real cranberries and raspberries, along with other natural flavors.
Theobromine is a compound found naturally in cocoa, and is closely related to caffeine. Theobromine, like caffeine, is an alkaloid, though the effects of theobromine on the body are far less than that of caffeine. Theobromine is found naturally in a range of everyday chocolate and cocoa products including milk, semisweet, and dark chocolates, as well as in both alkalized and natural cocoa powder. The theobromine content in CocoaVia™ is approximately 60 mg per serving for capsules and 140 mg per dark chocolate stick packs.
The theobromine content in CocoaVia™ capsules is approximately 60 milligrams of theobromine per serving (2 capsules).
The theobromine content in Dark Chocolate CocoaVia™ supplement stick packs is approximately 140 milligrams of theobromine per serving.
The theobromine content in Cran-Raspberry flavored CocoaVia™ supplement stick packs is approximately 75 milligrams of theobromine per serving.
The theobromine content in Original CocoaVia™ supplement stick packs is approximately 75 milligrams of theobromine per serving.
CocoaVia™supplement Dark Chocolate stick packs contain about 20-30 mg of caffeine per recommended serving; the caffeine in CocoaVia™ supplement is naturally present in cocoa extract. This level of caffeine is less than can be found in an average cup of coffee (60-120 mg of caffeine) and comparable to what is in a cup of green tea (25 mg). However, if you are sensitive to caffeine, we recommend you consume CocoaVia™ supplement with food in the morning, and avoid consumption in the evenings.
CocoaVia™ supplement Cran-Raspberry stick packs contain about 20-30 mg of caffeine per recommended serving; the caffeine in CocoaVia™ supplement is naturally present in cocoa extract. This level of caffeine is less than can be found in an average cup of coffee (60-120 mg of caffeine) and comparable to what is in a cup of green tea (25 mg). However, if you are sensitive to caffeine, we recommend you consume CocoaVia™ supplement with food in the morning, and avoid consumption in the evenings.
CocoaVia™ supplement Original stick packs contain about 20-30 mg of caffeine per recommended serving; the caffeine in CocoaVia™ supplement is naturally present in cocoa extract. This level of caffeine is less than can be found in an average cup of coffee (60-120 mg of caffeine) and comparable to what is in a cup of green tea (25 mg). However, if you are sensitive to caffeine, we recommend you consume CocoaVia™ supplement with food in the morning, and avoid consumption in the evenings.
The cocoa extract used in CocoaVia® Dark Chocolate powdered stick packs is combined with alkalized cocoa powder to deliver a rich tasting experience in a supplement that can be enjoyed daily. The cocoa extract in CocoaVia™ supplement is not processed with alkali.
Lecithin is an emulsifier made out of a variety of phospholipids which are naturally found in many foods and plants.
Dark Chocolate CocoaVia™ stick packs contain cocoa powder, an ingredient which on its own does not readily mix in milk and other liquids. To overcome this, Dark Chocolate CocoaVia™ stick packs use sunflower lecithin to improve the dispersibility of cocoa powder in cold milk.
Maltodextrin is a complex carbohydrate with a mild sweet taste.
To improve dispersibility in beverages such as cold milk and cold water.
We offer two varieties of Dark Chocolate CocoaVia™ stick packs, Sweetened and Unsweetened. The sweetened Dark Chocolate CocoaVia™ stick packs are sweetened with sucralose, an artificial sweetener, and contains no added sugars. CocoaVia™ Unsweetened Dark Chocolate stick packs do not contain any sweeteners or added sugars, allowing you to customize the sweetness level.
Sucralose is an artificial sweetener. It is about 600 times sweeter than sugar and can be used in place of sugar to eliminate or reduce calories in a wide variety of products, including beverages, baked goods, desserts, dairy products, canned fruits, syrups and condiments.
No added sugar. Cran-Raspberry stick packs contain sucralose, an artificial sweetener.
Citric acid is an acid naturally present in a number of fruit and vegetables, most notably in citrus fruit (limes, lemons and orange). It has a characteristic sour taste.
Citric Acid provides a more mild sour taste and is used to complement the natural flavor.
CocoaVia™ Capsules
That is a desiccant cartridge, which absorbs moisture, ensuring the product remains fresh. After opening the bottle for the first time, you can throw the cartridge away. Do not eat or swallow this desiccant cartridge.
Usage
We recommend taking 2 capsules per day with food.
As with most dietary supplements and multivitamins, we recommend that individuals consume CocoaVia™ capsules with some type of food.
Two CocoaVia™ capsules have five calories. The calories come from the cocoa extract. CocoaVia™ capsules have no added sugar, artificial colors, flavors, or preservatives.
CocoaVia™ supplement contains about 20 mg of caffeine per recommended serving; the caffeine in CocoaVia™ supplement is naturally present in cocoa extract. This level of caffeine is less than can be found in an average cup of coffee (60-120 mg of caffeine) and comparable to what is in a cup of green tea (25 mg). However, if you are sensitive to caffeine, we recommend you consume CocoaVia® supplement with food in the morning, and avoid consumption in the evenings.
goodnessKNOWS® snack squares
goodnessKNOWS® snack squares are crafted with the goodness of whole nuts, real fruits, toasted oats and dark chocolate and are divided into four snackable squares per serving –for 150 calories. They contain no artificial colors, flavors or sweeteners. One individual, two bite square contains about 40 calories. Each serving of goodnessKNOWS® snack squares contains 100 mg of naturally- occurring cocoa flavanols.
goodnessKNOWS® snack squares combine the enjoyment of nuts, fruit and grains crafted with dark chocolate. With 150 calories, 2-3 grams of fiber, 3 grams of protein, and 100 mg of cocoa flavanols per serving, goodnessKNOWS® snack squares are a sensible choice that fits into a balanced diet.
Cranberry Almond Dark Chocolate is the only flavor currently available.
Nutritional Information/Composition
goodnessKNOWS® snack squares are made with real dried fruits, whole nuts and grains. With 150 calories, 2-3 grams of fiber, 3 grams of protein, and 100mg of cocoa flavanols, these snacks can be a sensible part of a balanced diet.
Our ingredients are sourced from a variety of markets. The Mars, Incorporated and goodnessKNOWS® teams carefully select all of the ingredients in our products to ensure all ingredients meet our rigid standards of taste, quality and safety.
- Cranberry Almond Dark Chocolate: 7.0g (total fat) 1.5g (saturated fat)
Each goodnessKNOWS® serving (one 4-square serving) has 150 calories.
Yes. We use real dried cranberries.
Yes, goodnessKNOWS® snack squares are gluten-free.
No, none of the goodnessKNOWS® products are fortified.
Yes, we source non-GMO ingredients for goodnessKNOWS®snack squares.
Yes. All goodnessKNOWS® products are OU Kosher certified.
No, goodnessKNOWS® snacks do not contain artificial flavors.
Yes, some of the natural flavors used in goodnessKNOWS® snack squares do contain alcohol; however, the amount of alcohol in the final product is negligible.
Packaging
The Cocoapro® process symbol represents Mars’ patented and proprietary extract process for preserving cocoa flavanols from the bean to the finished product. The Cocoapro® process symbol on the packaging for goodnessKNOWS® snack squares guarantees that the dark chocolate in our products is made with this patented process for preserving the natural flavanol goodness of the cocoa bean.
Yes. Our goodnessKNOWS® exterior cartons are 100% recyclable. In order to ensure freshness, which is crucial to our consumers, the interior packs are composed of materials that are not recyclable. However, we are looking for packaging options that both preserve freshness and quality and are recyclable.
The goodnessKNOWS® team carefully considered packaging based on consumer needs. Most of our consumers value individual packs for portion control, portability and convenience.
Company Questions
Mars Symbioscience was established as a scientific division of Mars, Incorporated in 2005 to focus on research and product development of flavanols, found in cocoa, tea, wine and certain fruits and vegetables. Its mission is to improve human health by promoting and delivering the natural power of flavanols in a cocoa extract through passionate and caring entrepreneurship. Mars Symbioscience has been tasked to continue to build on the nearly 20-year heritage of Mars, Inc. to continue its global scientific leadership aimed at investigating the health and biomedical potential of cocoa while establishing a sustainable, certified source of cocoa traceable from pod to product.
Please visit www.MarsSymbioscience.com for more information.